Product Information

Our cakes are made by hand and therefore there may be some slight variations from the images shown on our website. 

Handling

Your cake/s will be delivered by hand in a cardboard box on a cake board, please carry the box upright and level to avoid damage to your cake. We cannot be held responsible for any damage once handed over to the customer.

Storage & Shelf Life

Our cakes are best eaten on the day of delivery when freshly baked. Our cakes can be kept in a fridge up to 3 days but should be removed from the fridge up to 3 hours before eating.

Dietary & Allergen information

Our products are made in a kitchen where there could be traces of  nuts, peanuts, cereals containing gluten, milk, eggs, sulphites, soya and sesame seeds therefore we cannot fully guarantee that any food will be 100% completely free from any allergens. If you need more detailed information please see our ingredients/allergen chart for each of our products at the bottom of this page.

Terms & Conditions


This document (together with any documents referred to in it) lays out the terms and conditions upon which Oak House No.1 Cakes sell and supply the goods and/or services (the 'Goods') listed on this website (the 'Website') to you.
Before placing an order please read through these 'Terms and Conditions' and our other policies. By ordering any of the Goods listed on this Website, you agree to be legally bound by these Conditions.

This Website is owned and operated by Oak House No.1 Cakes and being based at 1, The Chipping, Tetbury, Gloucestershire, GL8 8EU. 


You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. We will contact you by email or provide you with information by posting notices on our Website.


In order to place an order with Oak House No.1 Cakes you must:


Be a resident of the United Kingdom.
Hold a valid credit or debit card in your full name with funds available
or hold a current account based in the UK with funds available.
Provide full details of a delivery address in the United Kingdom with a contact number. If you do not meet these criteria, you will not be able to place an order.


The Goods will be at your risk once you have taken delivery or collected.
Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.


The prices of the Goods are as per the website.
Oak House No.1 Cakes is not registered for VAT.
Delivery is £5.00 within 12 miles of Tetbury, longer distances will incur greater delivery charges. 

Payment & Accepted Payment Methods


Oak House No.1 Cakes accepts all major Credit and Debit cards, and Online Banking . Cash payments by prior agreement only.
By placing an order, you consent to paying for the goods by one of the accepted payment methods. Payment is always in advance and will be processed and cleared before the dispatch of the Goods to you by Oak House No.1 Cakes raising an invoice and sending to the email address given to us at the time of ordering.
Payment by debit/credit card or bank transfer and must be made in advance of the delivery date and by the payment date on the invoice. 

Order Process


Any order placed by you constitutes an offer to purchase the Goods from us. Such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.
All products and services are subject to availability.
You, the customer is responsible for ensuring the accuracy of the details provided by you during the order process and we cannot accept an order until you ensure that all details requested from you are correct.
You will be subject to the version of our Policies, Terms and Conditions in force at the time that you order the Goods from us, unless:
Any change to those Policies or these Terms & Conditions is required to be made by law or government authority.
Orders are accepted over the phone between 9am - 8pm  Monday - Saturday (01666 505741) and via email to oakhouseno1cakes@btinternet.com

Food Allergens


Oak House No.1 Cakes has published allergen charts for all products on the website. As we bake with a wide range of ingredients, we cannot state for certain that a product is totally free of an allergen because it has not been produced in an allergen-free environment. It is very important that we are informed, in advance, of any intolerance or allergic reaction to food ingredients. If you would like further information and advice, please telephone us on 01666 505741.

Delivery of Goods


Freshly baked goods are available for delivery up to 12 miles from Tetbury - Monday to Friday (except on bank holidays) 9am - 5pm
Customers are required to provide an address, post code and a contact number for our delivery driver. If, for any reason, the delivery cannot be accepted at the agreed time and location, we will take your order back and retain it for the next 24 hours during which time you can call us to request re-delivery at an additional charge or to arrange personal collection from The Oak House No.1 Cakes premises.

Your cakes will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders. We shall not be liable for any delay in delivering your cakes, however caused.

Collecting Your Order


Orders can be collected from Oak House No.1 Cakes premises by prior arrangement. We are open Monday to Friday from 9am to 5pm and Closed at weekends.
Once collected, the responsibility for any damage through transportation lies with the customer. Should an order not be collected in time, we will retain it for 24 hours to allow you sufficient time to call us on 01666 505741 to re-arrange a new time for collection. Please note that we do not offer refunds or replacements for orders that have not been collected within 24 hours after the agreed date and time.

Cancelling Your Order And Returns


You may cancel your order by sending an email to oakhouseno1cakes@btinternet.com. Your cancellation notice must quote your name, address, the name or a description of the Goods. We will only accept order cancellations 10 days before due delivery date.
If the goods were paid for in full and correct notice given, then a full refund will be paid to you. Should the correct notice to cancel not be given you will forfeit 100% and no refund will be paid.

Should Oak House No.1 Cakes need to cancel your order (through illness, family emergency, accident, etc.), we will give as much notice as possible. However, we will endeavour to locate a reputable, local cake baker to fulfil your order. Should we not be able to do this, we will arrange a full refund.

Damaged or Wrongly Delivered Goods


We are unable to exchange, or accept return of edible goods which have been damaged after

delivery. We are happy to offer a full refund or replacement if your order has been damaged during transit by us. If the goods were collected from our premises by you or your representative, we are unable to refund or replace damaged goods. Once your goods have been collected from our premises, Oak House No.1 Cakes holds no responsibility for delivery or the condition of the goods. Any defects or discrepancies with an order must be notified to us within 24 hours of delivery.

Copyright, Trademarks and Designs

No licence is granted to you in these Conditions to use our trademark, our designs or any text. All cake designs are copyright of Oak House No.1 Cakes.
Oak House No.1 Cakes will produce a cake design to the best of our ability using the best ingredients, accessories, colours, techniques and equipment available. However, Oak House No.1 Cakes reserve the right to make minor adjustments to complete a design and as such, designs are open to our interpretation.

Should any major alterations be necessary, Oak House No.1 Cakes will contact the client beforehand to explain and ask for permission.

GDPR (General Data Protection Regulation) Oak House No.1 Cakes Privacy Policy


The General Data Protection Regulation 2016 replaces the EU Data Protection Directive of 1995 and supersedes laws of individual Member States that were developed in compliance with The Data Protection Directive 95/46/EC. Its purpose is to protect the “rights and freedoms” of natural persons (i.e. living individuals) and to ensure that personal data is not processed without their knowledge, and, wherever possible, that it is processed with their consent.

COOKIES & TRACKING

Oak House No.1 Cakes website does not use cookies, therefore we do not track your activity and we cannot take any data from your visits to our website.

CONTACT INFORMATION

Oak House No.1 Cakes does store your contact information. This information is your name, address, contact telephone number and email address. All this information is stored safe and secure on a protected drive.
Invoices are held electronically on secure servers by our card services provider.
Oak House No.1 Cakes will not pass or sell your information onto any third party, person or any organisation. The only proviso to this is if Oak House No.1 Cakes is called upon to provide evidence to the Police to assist in their investigations.

FINANCIAL INFORMATION

Oak House No.1 Cakes website does not operate an online shop therefore no financial information is taken from you on our website.
All orders paid for by credit/debit card, are processed through Streamline via a secure encrypted server. No card details or banking information is stored. Oak House No.1 Cakes has no access to any card details or bank details via this or any other system.

Only The Owner has access to Oak House No.1 Cakes files, digital data and storage.

By using our website and services you agree with the Privacy Policy and the Terms & Conditions.

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